TERMS & CONDITIONS

ORDER PLACEMENT

Once you place an order, you will receive an email acknowledging receipt of your order. We will only accept your order once payment has been approved and we have debited the payment card. The contract is made based on the terms set and agreed upon at this time. You can cancel your order within a short period of time after ordering, but you cannot change it. The details of the cancellation period will be confirmed in your order acknowledgement. Once your order is confirmed, you cannot change it. You will need to either cancel your order before dispatch or return the original items and re-order. All orders are subject to availability and confirmation of the order price. If you have any concerns or questions about an order, price, postage, or service, please contact customer services. We will make contact with you as soon as possible if we identify any issues with an order placed.

SIZE EXCHANGE REQUESTS

We understand that finding the perfect fit is crucial when shopping for apparel online. To ensure a seamless and customer-friendly shopping experience, we have established the following Size Exchange Request Policy for our valued customers:

1. Eligibility for Size Exchange:

Customers are eligible for a size exchange if the item(s) meet the following criteria:

The request is made within 7 days of the original purchase date.


The item(s) is in unused condition, with all original tags and packaging intact.
The item(s) is not marked as final sale or clearance.


2. Initiating a Size Exchange Request:

Customers can initiate a size exchange request by raising a ticket in the store.

3. Required Information for Size Exchange Request:

To process a size exchange request, customers will need to provide the following information:

- Order number
- Product name and size to be exchanged
- Preferred size for the exchange


4. Size Availability:

Size exchanges are subject to availability. Customers are encouraged to check the availability of the desired size in the store before initiating the exchange process.

5. Shipping Costs:

Customers are responsible for the cost of shipping the item(s) back to us for the exchange. However, we will cover the cost of shipping the replacement item(s) back to the customer.

6. Exchange Process:

Once the size exchange request is approved, customers will be provided with instructions on how to return the original item(s). Upon receiving the returned item(s), we will process the exchange and dispatch the replacement size.

7. Timelines:

Size exchange requests must be initiated within 7 days of the original purchase date.

Customers are required to ship the original item(s) back to us within 2 days of receiving approval for the size exchange.

8. Final Sale Items:

Items marked as final sale or clearance are not eligible for size exchanges. Please review product descriptions carefully before making a purchase.

9. Refunds:

This policy pertains specifically to size exchanges. For information on returns and refunds, please refer to our [Return and Refund Policy].

By shopping with us, you agree to abide by this Size Exchange Request Policy. If you have any questions or concerns, please do not hesitate to contact our Customer Support team.

MISSED DELIVERIES

We strive to ensure a smooth and reliable delivery experience for our customers. Our missed delivery policy is designed to provide clarity and guidance in the event that a delivery attempt is unsuccessful.

1. Delivery Attempts:

Our standard delivery attempts include 2 tries on consecutive business days.

If the delivery is unsuccessful after 2 attempts, the package will be returned to our distribution center.

2. Notification of Missed Delivery:

Our courier service will leave a notification at the delivery address or attempt to contact the customer via the provided contact information after an unsuccessful delivery attempt.

Customers are encouraged to check their tracking information for real-time updates on the delivery status.

3. Re-delivery Options:

Upon receiving a missed delivery notification, customers have the following options:

Schedule Re-delivery: Customers can contact the courier service directly to schedule a re-delivery at a convenient time.

Alternate Delivery Address: Customers may provide an alternate address for re-delivery, such as a work address or neighbor's address.

Pickup: In some cases, customers may have the option to pick up the package from a local courier facility.

4. Returned Packages:

If the customer does not arrange redelivery or provide alternative instructions within the specified timeframe, the package will be returned to our distribution center.

Additional shipping charges may apply for resending the package.

5. Special Instructions:

Customers are encouraged to provide any special delivery instructions during the checkout process to assist the courier in delivering the package successfully.

6. Force Majeure:

Please note that delivery delays due to unforeseen circumstances (e.g., natural disasters, strikes, etc.) are beyond our control. In such cases, we will work closely with the courier service to expedite the delivery process.

By shopping with us, customers agree to adhere to this missed delivery policy. We appreciate your understanding and cooperation.

GOODS DAMAGED/LOST IN TRANSIT

We are committed to providing our customers with a positive shopping experience. This policy outlines the procedures and options available in the unfortunate event that an item is damaged during transit or goes missing.

1. Inspection Upon Receipt:

We encourage customers to inspect their packages upon receipt. If there is any visible damage to the external packaging, please note it with the delivery personnel and take clear photographs if possible.

2. Reporting Damaged Items:

If an item is received in a damaged condition, customers must report the issue to our Customer Support team within 2 days of receiving the package.

To report damaged items, customers can raise a claim through our store.

Required information for reporting:

- Order number
- Clear photographs of the damaged item and packaging
- A brief description of the damage


3. Replacement or Refund Options.

Upon verification of the reported damage, customers will be offered the following options:

Replacement: We will arrange for a replacement item to be sent at no additional cost.
Refund: If a replacement is not desired, customers may opt for a refund. Refunds will be processed according to our [Refund Policy].


4. Lost Items:

If a package is confirmed as lost, customers must report the issue to us within 7 days of the expected delivery date.

Required information for reporting:

- Order number
- Tracking information (if available)
- A brief description of the issue


5. Investigation and Resolution:

We will initiate an investigation into the lost item or reported damage, coordinating with the shipping carrier.

Customers will be kept informed of the progress and the resolution timeline.

6. Force Majeure:

Please note that circumstances beyond our control, such as natural disasters or unforeseen events, may impact delivery times and contribute to damages. In such cases, we will work diligently to find a fair and satisfactory resolution.

7. Customer Cooperation:

We appreciate customers' cooperation in providing the necessary information and documentation to facilitate the investigation and resolution process.

By shopping with us, customers agree to adhere to this Damaged and Lost Items Policy.

PRODUCT RETURNS DUE TO MISSED DELIVERY [INTERNATIONAL DELIVERIES]

We understand that international deliveries come with unique challenges. This policy outlines the procedures and options available in the event that an international delivery attempt is unsuccessful.

1. Delivery Attempts:

Our standard international delivery attempts include 2 tries on consecutive business days. However, the number of attempts may vary based on the policies of the respective international courier service.

2. Notification of Missed Delivery:

Our international courier service will leave a notification at the delivery address or attempt to contact the customer via the provided contact information after an unsuccessful delivery attempt.

Customers are encouraged to check their tracking information for real-time updates on the delivery status.

3. Redelivery Options:

Upon receiving a missed delivery notification, international customers have the following options:

Contact Courier Service: Customers can contact the international courier service directly to schedule a redelivery at a convenient time.


Pickup: In some cases, customers may have the option to pick up the package from a local courier facility. This option depends on the policies of the international courier.


4. Timeframe for Redelivery:

International customers are required to arrange redelivery or provide alternative instructions within 5 days from the date of the first unsuccessful delivery attempt.

5. Returned Packages:

If the customer does not arrange redelivery or provide alternative instructions within the specified timeframe, the package may be returned to our distribution center.

Additional shipping charges may apply for resending the package.

6. Customs and Import Duties:

International customers are responsible for any customs fees, import duties, or taxes associated with the shipment. These charges are not included in the product or shipping cost and are the sole responsibility of the customer

7. Force Majeure:

Please note that international delivery delays due to unforeseen circumstances (e.g., customs processing, natural disasters, etc.) are beyond our control. In such cases, we will work closely with the international courier service to expedite the delivery process.

By shopping with us, international customers agree to adhere to this International Missed Deliveries Policy.

CUSTOMS RELEASE FEES FOR INTERNATIONAL SHIPPING

1. Introduction:

This policy outlines the procedures and guidelines for customs release fees associated with international shipping within our e-commerce platform, incorporating the Value Added Tax (VAT) automation facilitated by the Enterprise Automation System (EAS) Project.

2. Definition of Customs Release Fees:

Customs release fees encompass charges incurred during the processing and release of international shipments, covering customs clearance, inspections, and other regulatory requirements. VAT, as part of this process, will be automated through the EAS Project for efficiency and accuracy.

3. Applicability:

This policy applies to all international shipments processed through our e-commerce platform utilizing the VAT automation features implemented by the EAS Project.

4. VAT Automation through EAS Project:

Integrated Automation:

The EAS Project will seamlessly integrate VAT automation into the customs release process.

Automated calculations will be based on the destination country's tax regulations and the value of the shipped goods.

Real-time Compliance:

The EAS Project ensures real-time compliance with applicable VAT regulations, minimizing errors and enhancing accuracy in VAT calculations.

5. Transparency and Disclosure:

Upfront Communication:

Customers will be informed during the checkout process about the inclusion of VAT in customs release fees, courtesy of the EAS Project.

A transparent breakdown, including VAT, will be displayed for customers to review.

EAS Project Updates:

The EAS Project will be regularly updated to reflect changes in VAT regulations, ensuring that the platform remains compliant with evolving tax laws.

6. Cross-Border Compliance:

Legal Compliance:

We commit to adhering to all relevant international trade laws, including VAT regulations specific to each destination country.

The EAS Project will incorporate updates to ensure continuous compliance with local VAT regulations.

Documentation:

Customers are responsible for providing accurate and complete shipping information, including necessary documentation for customs clearance and VAT compliance.

7. Payment of Customs Release Fees with VAT Automation:

Customer Responsibility:

Customers are responsible for settling customs release fees, including the automated VAT component facilitated by the EAS Project, before goods are released.

Failure to pay fees may result in delays or the return of the shipment.

Payment Methods:

Various payment methods will be provided for the settlement of customs release fees, accommodating the automated VAT component.

Accepted payment methods may include credit/debit cards, online transfers, or other approved methods.

8. Customer Support:

Assistance:

Our customer support team will provide assistance and guidance regarding customs release fees and the VAT automation features of the EAS Project.

Customers are encouraged to contact customer support for any queries or clarification.

9. Policy Review:

This policy will be periodically reviewed to ensure alignment with evolving customs, VAT regulations, and the ongoing advancements in the EAS Project.

10. Conclusion:

The integration of VAT automation through the EAS Project into our customs release process signifies our commitment to enhanced efficiency, accuracy, and compliance. This technological advancement aims to provide a seamless experience for our customers engaged in cross-border e-commerce transactions.